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Guide To Troubleshoot Canon Scanner Not Working Problem

Canon Printer Not Scanning Problem Troubleshooting Guide

Canon is one of the leading and reliable scanner brands. It provides high-performance scanners with a variety of features including duplex scanning, auto color recognition, skips blank page, shadow cropping, automotive resolution definition, and many more. But users often have trouble scanning a document because of certain technological problems. The guide includes technical methods and troubleshooting ways of addressing any possible difficulties through the use of a scanner.

General problems that could delay the operation of scanning

  • Cables Power and USB are not paired properly.
  • Your drivers are corrupted or obsolete to power the scanner.
  • You don’t clean or break the glass from your Cannon detector.
  • False Scan Parameters are chosen.
  • The code for the scanner is incompatible with the Canon model.
  • Due to infected Windows files, the canon mx490 scanner not working.
  • The multi-use scanner feeder jam problem.

Useful and applicable approaches for addressing scanner problems

Any of the troubleshooting methods to fix the problem with the Canon scanner are given here. Carefully follow the below methods.

1. Check the connected cables

If the cables are defective/damaged or not attached properly, your Canon scanner will not respond.

Power Cable:

Check first and foremost the power cable included with your scanner and ensure the right ports are inserted. If the cable is not in good repair or if bent from one side, power interruptions will occur and the scanner will not operate properly. You must also make sure that your scanner’s electrical outlet is functioning. Attach the power cord to another wall socket otherwise.

USB Cable:

If you don’t attach the cable correctly, your canon mx922 scanner not working with your device. Make sure first of all that the service provider uses the original USB cable. Because any other cable without a brand cannot work on your scanner, it can lead to scanning problems. If the USB cable is in decent shape but there is no connection between both computers, it could be because your computer’s USB port doesn’t fit, so try another USB port. If you are still faced with a dilemma that does not fix the problem, use the next process.

2. To fix basic problems, clean Scanner Glass

If the glass detector contains debris, the paper put on the glass cannot be identified by the scanner. So, unplug first the power cord of your scanner to disable it to remove the Canon scanner glass. Open the scanner’s upper unit. Now, take a clean, lint-free tissue and clear the dust on the glass of the scanner. During washing, ensure that the glass is cracked, otherwise, you apply gentle pressure. Cover the top unit of your scanner after cleaning and switching it on with the power cord. Place a paper and try scanning the bottle. If the dilemma continues, proceed to the next procedure.

3. Uninstall and Install the newer version of the obsolete IJ Search program

IJ Scan Utility is a program to connect your device to the scanner and scan the preferred images or papers. However, if the device gets corrupted or old, it does not connect and the scanner will not react when you try scanning a text. Second, the driver from the control panel is uninstalled. Go to Control Panel > Programming > Uninstalling the program accordingly. Pick, right-click on, and disable the scanning software. Please continue with the following measures to reinstall the latest version of the program.

  • Go to the Canon Official website with the ijstartcanonx.com URL embedded in the address bar.
  • Provide the name of the scanner model in the search bar and pick the tab “Drivers & Downloads.” Updated with the driver kit only, the IJ Search Utility program.
  • Click the Download button and perform the configuration file.
  • Link the computer to your Canon printer. A list of drivers and other applications will be shown.
  • Tick the IJ Search Utility checkbox and press Install. Now, start and search for a document with the program.

4. Fix or uninstall infected system file

If your device has outdated data, it will hinder a record from being scanned. In such instances, the infected files can be restored with the Command Prompt. Therefore, following the instructions given to fix all problems with the Canon scanner and to repair/delete the corrupted data.

  • Press the keyboard’s Windows button.
  • Type cmd and the “Command Prompt” option is shown. To open the admin panel, right-click on the button
  • This means that you can display a pop-up User Account Control box on your display. Select Yes and move on.
  • On your screen, the Prompt command dialogue box is now loading. Enter your keyboard with “sfc/scannow” and press the Enter key.
  • It will take several minutes to start scanning your computer. Both corrupted files can appear on your computer until the processing is complete that disrupts the scanning process.
  • Delete or restore files if possible from your computer. Now, connect your device with your scanner and then try scanning a text.

Hence, this is the complete steps to why won’t my canon printer scan issue.